Help for hosts

My machine was removed or its trial restarted

What counts as a problem, and how to get a review.

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Renters can't choose their machine, so they rely on us to offer only reliable ones. The rule, in one line: a machine goes live after a clean 2-day trial (none with 8 cards that all pass the check); any problem starts the trial again; 3 problems in 90 days remove it until we review it. We email you each time, with the reason.

What counts as a problem

A rental didn't get ready within 20 minutes of starting.
Your machine went offline for 5 minutes during a rental, so the rental moved to another machine.
A rental stopped running on the machine unexpectedly, for example because the PC restarted.
A renter pressed "It's broken". This counts only if their account is at least 7 days old, and only once per renter for your machine in 30 days, so one unhappy renter or a throwaway account can't sink you.
The machine was offline for more than 10 minutes while ready for renters, without Pause on.

What doesn't count

Time offline while Pause is on, as long as no rental was running.
Gaps of up to 10 minutes, like a quick restart or a router hiccup, when no rental is running.
Time while the machine is installing, or restarting for an update we run.
Time our own servers were down.

Your machines page shows how many problems the machine had in the last 90 days, and the latest one.

My trial restarted

There's nothing to do except avoid the next problem. If nothing else goes wrong, the machine takes rentals again on the date shown on your machines page.